Quality Policy
Tomer is the national manufacturer of missile and rocket propulsion systems. The company's management views the quality of its products and services provided to its customers
as a central pillar of its current and future success.
Core Principles
Tomer's quality policy stems from its mission and vision and will always support its purpose and objectives. Quality assurance will be a tool to provide the best response to customer needs and improve customer satisfaction, while maintaining the company’s profitability and aligning with its business and organizational goals.
The company will involve its customers and suppliers in its quality assurance processes, actively seeking their feedback and addressing it appropriately. This will help create reliable, transparent, and innovative business relationships.
As a result of the quality assurance activities, the company’s products will meet the highest standards of reliability, quality, and safety. Employees will adhere to contractual requirements, delivery schedules, and planned costs, while maintaining professional standards and complying with all relevant laws and regulations.
Tomer’s management will allocate the necessary managerial attention, time, and financial resources to optimally support the quality assurance management system in fulfilling its
tasks.
Tomer’s management and employees are committed to fostering a "quality culture" within the company, through continuous improvement efforts in all areas of operation, while promoting organizational identity and pride in its products.
Operating Principles
Roles, responsibilities, authority definitions, work processes, and operational routines will be consolidated and documented clearly in 'organizational manuals' and accessible, up-to-date information systems containing clear and applicable instructions and procedures.
The company’s management will emphasize defect prevention by focusing on planning stages before execution, as this is the most effective way to improve product and service
quality, streamline processes, and reduce costs.
The company will investigate any event of non-compliance with the quality management system’s requirements, identifying the root causes, addressing them, and preventing future occurrences. Lessons learned will be disseminated to employees and documented in the information systems.
A continuous training and certification system will be established, ensuring high professional standards and ongoing supervision of employee knowledge and performance.
An active and effective measurement system will be designed, setting clear and achievable goals for employee and company performance. Measurable goals will help maximize the effectiveness of work processes.
The information systems will optimally support the processes, procedures, and lessons learned, ensuring simplicity in implementation and operation.
